Insurance & Claims

Moto is 99.99% claims free, which means under 0.1% of our shipments arrive with damages. However, based on packaging and rigours of transportation it is possible that your shipment could be damaged along the way or at pick up/delivery, that’s why it is important to make sure the total value of your goods is covered by our insurance and your shipment is packaged properly.

If any damages occur Moto’s insurance will cover $2.00 per pound of the damaged product. Some items are non-insurable, fragile items like glass, tile and used goods are usually not covered.

If you require extra cargo insurance, we can provide you with the cost at time of quoting (maximum amount insurable is $250,000.00 CAD).

Download a claim form here and link to claim form page/button and send it to claims@shipmoto.com along with all the back up, DO NOT DISPOSE of the damaged freight. Make sure your receiver knows to note any damages at the time of arrival, it is basically impossible for us to approve a claim which has a POD signed clear as that indicates the damages occurred after the delivery of the freight.

Palletize and shrink wrap your freight! Keep in mind it needs to withstand the freight shipping environment. Make sure boxes/cartons are full, with no air in them. With air, your products can get crushed and damaged on the inside during shipping. Use lots of packing materials to fill up the extra space, straps to hold product in place. Stagger or align your product on the pallet, heavier at the bottom, lighter at the top. Make sure boxes don’t overhang or aren’t misaligned on the pallet, otherwise, the pallet can act as a bumper or boxes will move and be damaged. Distribute weight evenly all throughout. Shrink wrap it properly so it’s tight together: don’t be shy on the shrink wrap: wrap 3 to 5 times and use good quality shrink wrap. Wrap the top part of the pallet as well but not entirely so the pallet is accessible to the forklift.